Customer Comments

Here are just a few comments people have made about Connecticut Secretary’s services. We have even more feedback listed on Linkedin, and we welcome customers to connect with us there.

Connecticut Secretary provides a flawless, hassle-free service that is timely and professional in every way. In working with Connecticut Secretary, I was highly pleased with the quality of work produced and the consistent communication that was part of the process. I will certainly use Connecticut Secretary in the future for my work needs and I highly recommend the service to anyone who is looking for a capable, upfront company to complete any type of secretarial and/or transcriptional work.
Proprietor: P.E.A.K.S. Educational Systems

Connecticut Secretary is the best transcription service I have ever used. Never again will I search for an affordable transcription company anywhere else! I submitted many digital files for my doctoral dissertation and before I could thank them for confirming so quickly, I had received the transcripts through my email. Their work is professional and accurate. No more searching for a transcriptionist that is dedicated to give the best service possible at the best price, something that is rare in today’s world. Connecticut Secretary is IT! Thanks so very much!

Ellen Blau, Doctoral Candidate 2007.

Kate really delivered when my organization needed transcript services. Her work is fast and flawless, I would highly recommend her!


I enlisted transcription services from Kate @ CT Secretary in February of 2010. As a doctoral student, I collected qualitative interview data that needed to be transcribed verbatim. I had a transcription deadline to meet. A Cohort Colleague recommended Kate for this service. I was very pleased with her excellent customer service, on-line submission instructions, and most especially her turn-around-time for completing the data transcriptions. The cost of her services was well worth every penny. Due to Kate’s excellent customer service, I was able to publish a wonderful piece of nursing research. Thank you Kate!
Dr. G.

Kate is responsive, fast and accurate. I’ve been consistently pleased with her transcription services.


Kate is a wonderful resource for the busy business owner. She is efficient and organized and beyond her skills as a virtual executive assistant- she is a skilled writer and has strong Internet capabilities. I worked with her when I ran a Small Business Council and she functioned as volunteer administrative support – she made our lives so much easier. I recommend her to any busy executive who needs to off-load administrative duties and concentrate on the things they only can do. When you give things to her- you know it will be done correctly and on time.


I rely on Kate to transcribe recorded phone interviews with toy train hobbyists. The transcripts become the basis of the text for feature articles in THE LION ROARS magazine of the Lionel Collectors Club of America (LCCA).

I highly commend her for accurate work in a hobby niche that is probably “outside the box” for her. She sets a blazing pace and always meets (often beats) a target deadline.

Access to her services by e-mail is quick and convenient, and she provides online payment for her invoices. Her rates are very reasonable.

She is a person with high standards of business ethics. I once paid an invoice twice by (my) mistake, and she provided a prompt refund.

Based on her positive record of outstanding performance, Kate is now the EXCLUSIVE transcriber of TLR articles for LCCA.

Michael Mottler

I’ve hired Kate to transcribe audio files from hour-long interviews with college students. She is friendly and fast, and her work is fantastic. I recommend her without hesitation, and hope to use her again in the future.


Kate has provided transcription services for me several times and has always been fast, reliable and a pleasure to work with. It is great having someone on your team that you know will get the job done.


Kate has been a big help to us, providing virtual assistance, secretarial, and transcription services. Very reliable, very conscientious. We would definitely use her again.

Dr. J.H.

Kate is a little known treasure in the Connecticut world of work. Kate brings an unusual level of worldliness and energy to the world of office management. Many people can help offices and papers move along, but few bring the qualities of wisdom and energy to the task as Kate does.


Kate Smalley is a consummate professional her ability to establish an instant rapport is a natural gift and a must have in a business environment. Kate has executive coaching instincts that are proven to get results.


Reliable and Accurate!
Files sent to Connecticut Secretary are transcribed accurately and she can be relied upon to produce results in a timely manner.
I will be using her again.


I work as a freelance writer and hired Kate’s firm to transcribe my phone interviews. They did a very good job: timely delivery, accurate transcriptions, and reasonable costs.


Thank you, Kate. I always found that whatever work you did for us exceeded our expectations. Your initiatives and ideas, which were in addition to the completion of assigned tasks – truly value added in every way.

Bruce Clinton
ASearch, LLC

I really appreciated your service. It seemed so very professional–the turnaround time was quick, the payment method and invoicing was convenient, and you seem to be very accommodating.

Dione Somerville
Graduate Student

It has been a pleasure working with Kate at Connecticut Secretary. Her service is prompt and professional, and the results are accurate and organized. I was apprehensive about sending out such important work, but I trust the product Kate provides and will use her services for future projects.

Christy M.
Ph.D. Candidate in Education

We just want to thank you, Kate, for the outstanding transcription job you recently completed for us. The work you did was very quick and extremely professional! The entire experience of dealing with you was wonderful – from the ease of submitting work through your website . . . to the fabulous final product. We have “bookmarked” your site and added it our “Favorites” so it will be easy to contact you again and again. If we hear of anyone, ever, who is looking for top quality transcription services, we will emphatically sing your praises. Thanks, again!

Judy Pugh
Handyman Franchise Systems, Inc.

Kate, thank you so much for the excellent transcription services you provided. I was very happy with the quality of the transcriptions, particularly considering that my interviewees had a variety of accents and used a lot of jargon related to their field. I am especially appreciative of the quick turnaround time and how you communicated with me to let me know when I could expect the transcriptions to be completed. I have already recommended you to colleagues, and will happily do so again in the future.

Kindest regards,

Doctoral Candidate, Department of Sociology
University of Southern California

I appreciate your prompt and professional service. I hope we can work together again.

Reverend Paul Elliott
Saint Michael and All Angels Episcopal Church

Thank you! I wouldn’t have been able to put this project together so quickly (or inexpensively) if I hadn’t found your service! I have a friend who is a court reporter and even she couldn’t match your service. I will definitely use your services on future projects.

Thanks again!

Matt Churchill

You are doing an awesome job and I have told all my colleagues about you. Thank you, and please use me as a reference if you ever need one!

Yan Minkovitch
International Works

Connecticut Secretary is just amazing! She kept me constantly updated as to the status of the project and delivered days ahead of when I expected the final deliverable! Wonderful service provider, and I will obviously use her again! Thank you so much for your attention to detail and exceptional service!

Erika Lofkin
Pittsburgh, PA 15275

Connecticut Secretary is exactly what I was looking for. My business was growing so quickly that I needed someone to free up my time from administrative tasks so that I could do what I’m best at: provide Executive Coaching and Training to my wide variety of clients. Was I ever lucky to find Kate Smalley!

Kate is that rarest of commodities: someone who does what she commits to, does it on time or even earlier, foresees difficulties, deals with them intelligently, suggests new courses of action, produces wonderful results, interacts with my clients with professionalism and accuracy — and does all of this with grace and good humor.

It is a tremendous asset to me and to Grenough LLC to know that I can count on Kate. And in the day-to-day running of my business, that is what counts: high quality, attention to detail and to the large picture, and superb interaction with my clients. Kate’s the best.

Millie Grenough
Grenough LLC

I have been amazed at my good fortune. Kate Smalley does excellent transcription in a timely manner and at a reasonable price.

She is very business savvy and has a great knowledge of web site construction and design. Her input and advice on my project was worth far more than the transcription fee.

I would recommend Connecticut Secretary for any secretarial or web based needs that you have.

Kate, please feel free to use any of this, or anything you want to pull from my previous e mails as a testimonial. The project advice has been worth as much or more than the transcription fee. It has been a pleasure being able to get the benefit of your experience and I intend to continue doing so.

Steve Faukner

Thank you so much for your professionalism and fast turn around on the several projects you have done for my firm.

I would highly recommend Connecticut Secretary to anyone wanting speed, accuracy and a cost effective out sourcing solution.

Best Regards,

Jeff Slaton
Empire Elite Realty, LLC

Connecticut Secretary has provided prompt, pleasant and quality service. Their system is very easy–I just upload a digital dictation file, and the next day the transcription is emailed to me (and regular mailed to anyone that I request). Connecticut Secretary has definitely made my life easier.

Los Angeles Physician

The following are some quotes from business and online colleagues and associates:

I am frequently asked by webmasters and ezine publishers to write articles providing presentation skills advice. I am careful about which of these websites and ezines for which I’ll contribute.

When Kate contacted me, I checked out and was impressed by both the professionalism of the website and the extent of the services she offered. I decided immediately to write a series of articles for her, because I see the opportunity for wide exposure for both my executive workshops and recently published book, The Shortcut to Persuasive Presentations, by association with Kate and the unique and wide-ranging business services she offers.

Larry Tracy
Tracy Presentation Skills


Would you be willing to provide a testimonial for Connecticut Secretary’s services? Please do so using the form below. Thank you!

We look forward to hearing from you and discussing your projects.

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